FAQ
ONDO Biosciences — Frequently Asked Questions
General
Q: What is ONDO Biosciences?
A: ONDO Biosciences is a research peptide company focused on independently verified compounds, transparent documentation, and publicly accessible analytical data.
Q: What makes ONDO different?
A: Every ONDO batch is supported by independent analytical testing and documented through our Verification Center and COA Library.
Q: Where can I learn more about ONDO's standards?
A: Our Verification Center and The Brand pages outline our quality, documentation, and verification philosophy.
Ordering
Q: How do I place an order?
A: Orders can be placed directly through our website using the available checkout options.
Q: Can I modify my order after it has been placed?
A: Please contact our support team as soon as possible. Modifications may not be possible once fulfillment has begun.
Q: Can I cancel an order?
A: Orders may be canceled before processing begins. Once fulfillment has started, cancellations may not be available.
Shipping
Q: When will my order ship?
A: Most orders are processed within 1–3 business days.
Q: Do you provide tracking information?
A: Yes. Tracking information is provided once an order has been fulfilled and shipped.
Q: Do you ship internationally?
A: Shipping availability depends on destination and applicable regulations. Please review shipping options during checkout.
Q: What happens if my package is delayed?
A: Carrier delays occasionally occur. Please contact support if your shipment experiences an unusual delay.
Verification
Q: What is the Verification Center?
A: The Verification Center allows users to review batch-specific information, testing records, and verification documentation.
Q: Why does ONDO verify every batch?
A: Verification provides transparency and accountability by documenting analytical results for each released batch.
Q: How can I verify a product batch?
A: Batch information can be searched through the Verification Center using the applicable batch identifier.
Q: Are all batches independently tested?
A: ONDO's release standards require independent analytical review prior to product release.
Certificates of Analysis
Q: What is a Certificate of Analysis (COA)?
A: A COA is a laboratory document that summarizes analytical testing performed on a specific batch.
Q: Where can I find COAs?
A: COAs are available through the ONDO COA Library and Verification Center.
Q: Why are COAs important?
A: COAs provide documented analytical information that supports batch verification and transparency.
Q: Can I download a COA?
A: Yes. Available COAs can be downloaded directly from the COA Library.
Research Use Only
Q: What does "Research Use Only" mean?
A: Products are intended exclusively for laboratory and research purposes.
Q: Are ONDO products intended for human consumption?
A: No. ONDO products are sold exclusively for research use and are not intended for human consumption.
Q: Can ONDO provide dosing guidance?
A: No. ONDO does not provide dosing recommendations, administration instructions, or usage guidance.
Q: Does ONDO provide medical advice?
A: No. ONDO does not provide medical, pharmaceutical, or clinical advice.
Q: Can ONDO products be used for therapeutic purposes?
A: Products are offered strictly for research purposes. ONDO does not market products for therapeutic or diagnostic use.
Storage
Q: How should products be stored?
A: Storage recommendations are listed on applicable product pages and product documentation.
Q: Why is proper storage important?
A: Appropriate storage helps maintain product integrity and consistency during research applications.
Q: What should I do if a product arrives damaged?
A: Contact support promptly and provide photographs of the product and packaging.
Returns
Q: What is your return policy?
A: Due to the nature of research products, returns may be limited. Please review the Returns Policy page for complete details.
Q: What if I receive the wrong product?
A: Contact support immediately so we can investigate and resolve the issue.
Q: What if my package is lost?
A: Please contact support if tracking indicates a shipment issue. We will work with the carrier to investigate.
Q: How do I contact support?
A: Visit the Contact page and submit an inquiry through the contact form or designated support channels.
